Segundo MORAROS et al (2016), o Lean Enterprise Institute aponta como
princípios do Pensamento Lean:
1. specify value from the standpoint of the customer,
2. identify all the steps in the value stream and
eliminate steps that do not create value,
3. make the steps flow smoothly toward the customer,
4. let customers pull value from the next upstream
activity
5. and begin the process again until a state of
perfection is reached.
Bibliografia: Lean interventions in healthcare—do they actually work? A systematic literature review
JOHN MORAROS, MARK LEMSTRA, and CHIJIOKE NWANKWO (2016).
